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Torus complaints WeAreTorus Tenants No direct message will help me up and down my stairs for a full weekend, not help with any solution and yet someone has had a report on their desk since 2019 and bow it come to this. None of your managers has called me back. disgusting Your staff are extremely unsupportive. I had a telephone conversation that left me worse off than I was before. No empathy or compassion. Quite frankly I’m appalled. Define affordable …I’ll guarantee you those most vulnerable won’t be able to afford them How bout insulate my home properly so I'm not spending nearly £10 a day to keep slightly warm cos the insulation is rubbish and the steel frames are so cold the throw out freezing air. I'm sat in bed with 5 hot water bottles no matter what I do my house does not get warm its an old house and my asthma is just getting worse yet no one seems to be able to or want to help... all I gey it propertypool this propertypool that I give up Am absolutely disgusted with yous I have been waiting 5 hours for a gas repair am classed as vunrable as having two babys who are sick absolutely disgusting This week there was 44 properties on property pool now thats 44 people getting a property they are so lucky... assuming everyone only bid once on propertypool there's been 2819 bids between these 44 properties... no wonder I don't stand a chance absolute joke. The coldest week of the year and you've left us with no heating! 4days now! Try n ring to have the phone put diwn My grandparents aged 78 and 79 have been left in the freezing cold for 48 hours. They have tried multiple times and been on the emergency call line for more than 2 hours at a time. They have got to posision 1 and the line cuts out Y'all need to do something about this tenant of yours cause she is out of control with nothing ever being done about her can u plz tell me how you contact someone who can actually get the repairs done seeing as I have waited and waited just to keep getting let down Heating on 24/7 at 30 degrees an all the windows in the house don’t fit!! Reported in the summer, 4 tradespeople been, 1 surveyor an still not been sorted out absolutely disgraceful and you still want rent!!! can you tell my why you have left a vulnerable man who has recently come out of hospital without water for 5 days? He can not use the toilet, shower, wash dishes. Not good enough. hello I've been on hold for 31 minutes. An I finally get to it being 1 minute too go. You hung up on me saying no agent's. I've got no water. The pipe has burst while I was out and I get home to flood. We are both disabled and you cut me off. Horrible thing to do Had a gas engineer booked in, for a gas safety check, since the 5th December, for the 21st December, yet you keep sending threatening letters out about court cases and costs etc.. do you really think its appropriate to send out numerous letters to people who may be vulnerable... If your a disabled person with serious needs, don't apply to under 1 roof, they are heartless, thoughtless and don't care This is happening to us now. Black Mould in my parents bedroom, where my father has multiple respatory issues including asthma, COPD, and other problems. gave a timeline of mid-December to even look at the issue with a surveyor. Not good at all. repair logged ten weeks ago, constant phone calls and even a complaint raised and still nothing. Every time there is an issue when all I want is a simple repair. Please help! How about getting someone to come and sort the rat cages out on grassmere avenue, stinking filthy places with furniture dumped outside, you must have a torus officer who needs to walk around the estate and the amount of rubbish that is now been dumped around here is disgusting. They prefer to sit standing on the street chatting or chilling in their work vans How about waiting 14 weeks for a repair! That affects my mental health your repairs team is a disgrace. I’m sure you see my name and think oh she’s complaining again let her wait It's not just mould. Try investigating Under One Roof (U-1-R) in St Helens/Warrington they ignore everyone looking for a home and their application rules are very questionable Search